Your Privacy Matters to rr44

rr44 processes your personal data on one or more of the following legal bases depending on the specific processing activity:

• Contract Performance: Processing that is necessary to deliver the services you have requested — including account registration, game access, deposit and withdrawal handling — is carried out on the basis that it is required to perform our contract with you.
• Legal Obligation: Certain processing activities are required to comply with applicable legal obligations, including KYC identity verification, anti-money laundering (AML) checks, and responses to lawful regulatory or law enforcement requests.
• Legitimate Interests: rr44 processes certain technical and gaming activity data on the basis of its legitimate interests in maintaining platform security, detecting fraud, preventing abuse, and improving the quality of services offered to players. We balance our legitimate interests against your rights and will not process data under this basis where your interests override ours.
• Consent: Where rr44 relies on your consent as the basis for processing — for example, for sending promotional communications — you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal. Consent withdrawal requests should be submitted to [email protected].

rr44 uses cookies and similar tracking technologies to operate, secure, and improve the platform experience for players across Bangladesh. The following categories of cookies are used:

• Strictly Necessary Cookies: Required for the platform to function correctly. These include session management cookies that keep you logged in during your rr44 session and security cookies that protect against cross-site request forgery. These cookies cannot be disabled without affecting your ability to use the platform.
• Functional Cookies: Used to remember your platform preferences, such as language setting and preferred payment method, so you do not need to re-enter this information on each visit.
• Analytical Cookies: Used to collect anonymised data about how players navigate and use the rr44 platform. This data is used solely to identify areas for improvement and does not identify you personally.
• Security Cookies: Used to detect and prevent fraudulent activity, including anomalous login patterns and suspicious transaction behaviour.

Most web browsers allow you to manage cookie preferences through their settings menu. Disabling strictly necessary cookies will impair platform functionality. rr44 does not use third-party advertising cookies or behavioural tracking for external advertising networks.

rr44 does not sell or rent your personal data. We share personal data with third parties only in the following circumstances and only to the extent necessary for the stated purpose:

• Payment Processors: Financial data necessary to execute deposit and withdrawal transactions is shared with the relevant payment service provider — bKash, Nagad, Rocket, Upay, City Bank, or BRAC Bank — as applicable. Each provider handles this data under their own privacy framework.
• Game Providers: Technical and session data may be shared with third-party game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi to the extent required to deliver the game experience, resolve technical disputes, and ensure fair play certification.
• Identity Verification Services: Identity documents submitted for KYC may be shared with trusted third-party identity verification partners solely for the purpose of verifying their authenticity.
• Legal and Regulatory Authorities: rr44 will disclose personal data to regulatory bodies, law enforcement agencies, or courts where required to do so by applicable law, valid legal process, or to protect the rights and safety of rr44, its players, or the public.
• Professional Advisors: In the context of legal proceedings, audits, or corporate transactions, data may be shared with lawyers, auditors, or financial advisors who are bound by professional confidentiality obligations.

All third-party recipients of rr44 player data are required to handle that data in a manner consistent with the principles of this Privacy Policy and applicable data protection standards.

rr44 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, or contractual obligations. The following retention guidelines apply:

• Active Account Data: Personal data associated with an active rr44 account is retained for the duration of the account's active status and for a period of five years following account closure, in line with standard AML record-keeping requirements.
• KYC and Identity Documents: Identity verification documents are retained for a minimum of five years from the date of submission or from the date of account closure, whichever is later, in compliance with applicable anti-money laundering regulations.
• Transaction Records: Financial transaction records including deposit and withdrawal histories in BDT are retained for a minimum of five years for AML and financial compliance purposes.
• Gaming Activity Records: Wager histories and game session records are retained for five years from the date of the session, or longer if relevant to an open dispute or regulatory inquiry.
• Support Communications: Customer support chat transcripts and email correspondence are retained for three years from the date of the final message in the relevant support thread.
• Consent Records: Records of marketing consent and consent withdrawal are retained for five years to demonstrate compliance with applicable consent requirements.

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised. Anonymised data (from which no individual can be identified) may be retained indefinitely for statistical and analytical purposes.

As an rr44 player, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team at [email protected] with the subject line "Data Rights Request":

• Right of Access: You have the right to request a copy of the personal data rr44 holds about you, along with information about how it is being used.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data rr44 holds about you.
• Right to Erasure: In certain circumstances, you have the right to request that rr44 delete personal data it holds about you. This right is subject to legal retention obligations and may not apply where processing is necessary for compliance purposes.
• Right to Restriction: You have the right to request that rr44 restrict the processing of your personal data in certain circumstances, for example while the accuracy of data is being contested.
• Right to Data Portability: Where processing is based on consent or contract, you may request that rr44 provide your personal data in a structured, commonly used, machine-readable format.
• Right to Object: You have the right to object to processing carried out on the basis of rr44's legitimate interests. rr44 will cease such processing unless it can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where rr44 relies on your consent as the basis for processing, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out prior to withdrawal.

rr44 will respond to all data rights requests within 30 days of receipt. Where a request is complex or numerous, we may extend this period by a further 30 days and will notify you accordingly.

rr44 enforces a strict minimum age requirement of 21 years for all players. The rr44 platform is not directed at, and must not be used by, any person under the age of 21. rr44 does not knowingly collect personal data from persons under the age of 21.

If rr44 becomes aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data and close the associated account. Any associated transactions will be reviewed and voided in accordance with our Terms & Conditions.

If you are a parent or guardian and believe that a minor in your care has registered on the rr44 platform, please contact us immediately at [email protected] so that we can investigate and take appropriate action.

We recommend that parents and guardians in Bangladesh who share devices with minors use commercially available parental control software to restrict access to online gambling platforms including rr44.

rr44 implements a layered set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure:

• SSL/TLS Encryption: All data transmitted between your device and the rr44 platform is encrypted using industry-standard SSL/TLS protocols, ensuring that sensitive information including payment details cannot be intercepted in transit.
• Access Controls: Access to personal data within rr44's internal systems is restricted on a strict need-to-know basis. Staff members are granted access only to the data categories required for their specific role.
• Password Security: Player account passwords are stored in hashed form using modern cryptographic hashing algorithms. rr44 staff cannot retrieve your plaintext password. If you forget your password, a secure reset process is provided.
• Fraud Detection Systems: rr44 operates automated fraud detection systems that monitor transaction patterns, login activity, and gaming behaviour in real time. Suspicious activity triggers alerts for human review.
• Regular Security Reviews: rr44's security infrastructure and data handling procedures are reviewed periodically to address new and emerging cybersecurity threats relevant to the Bangladesh digital payments and online gaming environment.
• Incident Response: In the event of a confirmed data breach that poses a risk to your rights, rr44 will notify affected players and take immediate remedial action in accordance with applicable incident response procedures.

While rr44 employs robust security measures, no system is completely immune from risk. Players are encouraged to use strong, unique passwords for their rr44 Login and to report any suspected unauthorised account activity immediately to [email protected].

rr44 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform functionality. The effective date displayed at the top of this document indicates when the policy was last substantively revised.

Where changes are material — meaning they meaningfully affect how your personal data is processed or your rights in relation to that data — rr44 will provide advance notice via a prominent on-platform notification or by direct communication to your registered contact method prior to the changes taking effect.

Minor amendments, such as corrections of typographical errors or clarifications that do not alter the substance of the policy, may be published without prior notice and will take effect upon publication at rr44.io/privacy-policy.

We encourage all players to review this Privacy Policy periodically. Continued use of the rr44 platform following the publication of any revised version of this policy constitutes your acknowledgement of the updated terms.

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or wish to raise a complaint about how rr44 has handled your personal data, please contact our support team using the details below. All communications must be submitted in English.

• Email: [email protected]
• Subject Line: Use "Privacy Policy Query" for general questions or "Data Rights Request" for formal data rights requests.
• Response Time: General privacy queries are acknowledged within 24 hours (BST). Formal data rights requests receive a substantive response within 30 days.
• Live Chat: Available 24/7 via the chat widget within the rr44 platform after completing rr44 Login.

rr44 takes all privacy complaints seriously. If you are not satisfied with our response to your complaint, you may have the right to escalate the matter to the relevant data protection authority in your jurisdiction.

rr44 provides English-language support to players across Bangladesh including Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, Barisal, Rangpur, Mymensingh, and Cox's Bazar at all hours including weekends and public holidays.